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How to add a recipient?
Before you can send money from your MarTrust Account, you'll need to a recipient. 1. Go to Send MoneyFrom your Dashbo...
How do I track order?
You can easily track your order by going to the following page:   https://www.theshadestore.com/customer-service/trac...
What is your refund policy for orders?
We are committed to making sure you are completely satisfied. If you would like to return a product within 30 days of...
How to send money to a recipient?
You can send money to saved recipients, or add a new one. 1. Go to Send MoneyFrom your Dashboard, select Send Money. ...
How to send money to a crewmate?
You can send money to crewmates on MarTrust using their QR code or payment link. Both methods are quick and secure, a...
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Sea...

My Account

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Can I change my email address?
If your email address has changed, you can update your information using our Account Profile tool in My Account. Howe...
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported lang...
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few ...

General Questions

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How long does my transfer take to be credited to the recipient?
The normal turnaround time is 2 business days, excluding weekends and public holidays. The process depends on the pay...
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free t...

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